We are all so used to entering into contracts on-line that we no longer read the T&C that apply. A recent survey showed that two-thirds do not read on-line terms and conditions. I find this frankly astonishing – surely it is less than 10%!
Many of the online T&C are astonishingly long and complex. Here’s one example from the BBC.
The Show Will Go On
Strictly Come Dancing (a BBC TV show) includes a public vote and it’s T&C have improved from their original lengthy version.
I only want to consider one of the clauses:
There are a number of contingencies which could occur during or before each show, as with any other live television programme. Contingencies cover withdrawal of any celebrity, professional dancer or judge for health reasons or other unforeseen circumstances or outside the control of the BBC. The remedial actions may include, but not be limited to changing the format of the show, including, removing, substituting or adding acts and/or judges; and cancelling, suspending or altering voting or one of the voting methods at any time. In the event of any celebrity leaving the competition, the BBC will decide on contingency plans as it deems necessary and appropriate to the circumstances.
This could be made it far easier to read and understand if it said:
We can’t promise that the technology will work or that the show will go on, but we’ll do our best.
Tip: make your contract simple to read, understand and then it can be used!