Month: May 2024

Why contracting makes customers leave

How many customers does your organisation lose before you even know it? You have no idea about the business you never heard from because they walked away [David Avrin] When does the customer experience start? It is often well before your first contact with them. The internet has profoundly changed

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Benefits of AI for deals

In 2023 there was a huge buzz about ChatGPT, a new type of generative AI tool. Other tools swiftly followed. Most of the contract professionals, contract writers and lawyers were testing its capability, including asking it to write contracts… but there were glitches in the outputs. Although many of those

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Incorporating T&C into LOI

A letter of intent is a specialised form of short form contract in the style of a letter. It is widely used in the UK construction sector to get a project started with the minimum of paperwork. Most letters of intent include a variety of elements: a request to provide

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