Category: Trust

Be user-friendly

Contracts are not often described as user-friendly… more often they are noted as being the opposite. That may be harsh if it comes from a user, but it is feedback you need to act on if it comes from a judge. Not user-friendly In Blu-Sky v Be Caring the English

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Change behaviour (with contracts?)

Trying to change embedded behaviours is difficult – it’s hard enough in children, never mind adults! When discussing contracts, do you consider how the terms and processes will affect the users? Do contracts change behaviours? Of course, the contract could just represent what the parties already do. But surely that

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Trust in construction

At a Constructing Excellence event, I was one of a panel debating the issue of trust in construction. We discussed these themes and challenges: trust from the public: the Grenfell tragedy and inquiry have eroded public trust; there are sector initiatives which may start to rebuild that trust but we

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Contracts as User Guides?

Contracts have a wide variety of functions, but one which is too often overlooked is their role as a communication tool. For that they need to be accurate, legally sound and enhance trust. Communicating trust Trust is a many-faceted word, combining concepts of integrity, intent, capabilities and results (or, as

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Will machines jeopardise your working relationships?

My sneak peak at the responses so far to the 500words digital-first contracting survey shows some interesting trends on how current practices in contracting vary and how they might change in the future. So how might changes to the business landscape impact construction contracting? Will contracts embrace the rise of

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Trust-enhancing terms

As well as having a positive process, the terms in your contract can (and should) enhance the trust you already have* with your client/supplier, both through specific terms and through their general style and tone. Demonstrating trust First, check which of the 8 Habits of Defective Contracts you are guilty

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The fair play book

The UK Government’s Construction Playbook has 14 key policies for reforming and modernising aspects of public sector projects (and perhaps, with luck and trickle down, the private sector too). However, it will need some robust contract tools to bring those ideas to fruition. In a series of posts, I consider

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Trust – does your contract show it?

The length (and contents) of your contract gives off so many first impressions to would-be clients. A contract that’s just a couple of emails risks not covering the bare minimum, and a long contract with in-depth legal stipulations may showcase a lack of trust. So what is the ‘Goldilocks measure’

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Right to finish (part 2)

Do you really want to sign up to a contract that allows your client (or the main contractor) to keep taking work away from you and giving it to someone else? Contracts both entitle and oblige the provider to perform the whole of its scope – what I call a

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