Category: Trust

Smart contracts and trust

As you know, I believe one of the key things missing from contractual relationships is trust. The prevailing view is that smart contracts will assist with that. But is that really true? Trust in digital In my digital-first survey, trust with contracting partners was most closely associated with companies the

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Are we ready for techno-contracting?

In the last decade, advances in technology have significantly changed our lives, from our homes to our businesses. Techno-contracting – the use of AI, machine learning or blockchain – will change the way businesses write, create, review, negotiate and sign business deals. 2020 saw a massive increase in the use

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Be user-friendly

Contracts are not often described as user-friendly… more often they are noted as being the opposite. That may be harsh if it comes from a user, but it is feedback you need to act on if it comes from a judge. Not user-friendly In Blu-Sky v Be Caring the English

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Change behaviour (with contracts?)

Trying to change embedded behaviours is difficult – it’s hard enough in children, never mind adults! When discussing contracts, do you consider how the terms and processes will affect the users? Do contracts change behaviours? Of course, the contract could just represent what the parties already do. But surely that

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Trust in construction

At a Constructing Excellence event, I was one of a panel debating the issue of trust in construction. We discussed these themes and challenges: trust from the public: the Grenfell tragedy and inquiry have eroded public trust; there are sector initiatives which may start to rebuild that trust but we

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Contracts as User Guides?

Contracts have a wide variety of functions, but one which is too often overlooked is their role as a communication tool. For that they need to be accurate, legally sound and enhance trust. Communicating trust Trust is a many-faceted word, combining concepts of integrity, intent, capabilities and results (or, as

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Will machines jeopardise your working relationships?

My sneak peak at the responses so far to the 500words digital-first contracting survey shows some interesting trends on how current practices in contracting vary and how they might change in the future. So how might changes to the business landscape impact construction contracting? Will contracts embrace the rise of

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Trust-enhancing terms

As well as having a positive process, the terms in your contract can (and should) enhance the trust you already have* with your client/supplier, both through specific terms and through their general style and tone. Demonstrating trust First, check which of the 8 Habits of Defective Contracts you are guilty

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The fair play book

The UK Government’s Construction Playbook has 14 key policies for reforming and modernising aspects of public sector projects (and perhaps, with luck and trickle down, the private sector too). However, it will need some robust contract tools to bring those ideas to fruition. In a series of posts, I consider

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