Category: Trust

Good Relations

Relational contracts can be identified by looking for these characteristics: no express terms preventing an implied duty of good faith* long-term contract in context of a long-term business relationship parties intend to perform their roles with integrity and fidelity to the bargain parties are committed to collaborating in performing the

Read More »

What is Good Faith?

In Post Office v Bates (2019), the court said that in relational contracts there are implied obligations of good faith: “This means that the parties must refrain from conduct which in the relevant context would be regarded as commercial unacceptable by reasonable and honest people. An imlied duty of good

Read More »

Review Your Contract: Trust

A few years ago, I was speaking to an audience at an RICS event and someone asked how he should proceed to write a contract if he didn’t trust ‘them’ (also known as ‘the other side’). I was momentarily stunned into silence – a rare and unusual occurrence for me!

Read More »

Can You Trust the Employer with Your Retention Money?

The retention is a separate ‘pot’ of money, which increases in line with the price paid to the contractor. Retention is the contractor’s money which the employer kidnaps and holds to ransom until the end of the defects period. According to the 2017 BEIS research paper retention is “is a

Read More »

Does Your Contract Need Wriggle Room?

The 2018 TSB online banking saga has once again highlighted the issue of wriggle room in contracts. Wriggling in court Before specialising in advising on contract strategy and writing/negotiating contracts, I had the pleasure of winning a case in the Court of Appeal.  It involved what I call ‘advanced wriggling.’

Read More »

Money-Back Guarantee

This is the best contract I have ever received if at any time you are not happy with my services, we can walk away and I will not charge you. It said everything I needed to hear succinctly and clearly. Your contract needs to state the scope of your services,

Read More »

Adopt Toltec Widsom

In ‘The Four Agreements’ Don Miguel Ruiz introduces the wisdom of the Toltecs. Given the title and my specialism, my attention was hooked into how it related to contract law and contract negotiation. He says: “Language is the code for understanding and communication between humans. Every letter, every word in

Read More »

The Dotted Line: Can you be trusted?

Do your contracts demonstrate your honesty and trustworthiness? There are more than 50 ways to lose credibility and trust (read more) but if you want to be the right sort of company to do business with, read on. Read the full edition here » It’s snowing here, but it feels

Read More »

Trust in the Supply Chain

In his Forbes article (the Most Valuable Business Commodity: Trust), David Williams proposed that trust within an organisation existed when 9 behaviours or actions were evident. Six of these apply as much to a construction supply chain as to any member of that supply chain. The behaviours are signs of

Read More »

The Dotted Line: Who do you trust?

My fortnightly tips are intended to build your confidence in the skills you need to write, understand and use contracts. After a couple of bad experiences with clients who turned my trust into trouble, I decided there had to be another way to run my business. My decision to work

Read More »