Category: The Dotted Line

The Dotted Line: A quite terrifying experience

After a scorching weekend in the UK thoughts turn to sunnier climes and holidays. My theme for this collection of tips comes from walking the Alta Via 1 in the Italian Dolomites with my family. Read the full edition here » If you’d like to receive The Dotted Line directly

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The Dotted Line: Size doesn’t matter

At the weekend, I spotted a goldcrest. It is the smallest bird I have ever seen (and I later found out that it is the UK’s smallest). It is the perfect metaphor for those of you who doubt that a contract can be really small – you just need to

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The Dotted Line: Don’t win this award

One of my favourite workshop activities is to ask delegates to improve award-winning contracts. Naturally, I use winners of awards for poor language (eg the Golden Bull Awards). It’s hard to believe both the quality of the drafting and the excuses given, like this apology from Scottish Power “Legal definitions often

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The Dotted Line: Wembley woes

Terms and conditions are everywhere – sometimes comical, sometimes ranting, and regularly far too long to be a tool to help anyone do business. I have collated a few gems from my recent contract experiences to highlight their absurdities. Read it here » If you’d like to receive The Dotted

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The Dotted Line: How to negotiate

During the Easter break, I listened to a podcast on How to Negotiate which reinforced some of my advice from previous newsletters. The negotiators said you must know your walk away position before you start, you should understand your why (what you are trying to achieve), and you should build

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The Dotted Line: Even the big guns are at it!

This week I have been reviewing the terms and conditions of a global airline. As expected, they are relying on their T&C to create the wriggle room they need to avoid their duties… Read it here » If you’d like to receive The Dotted Line directly to your email inbox

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The Dotted Line: Vipers? Helter-skelters?!

What was behind the door? I imagined the ‘fire exit’ lead to a pit of vipers, a helter-skelter, a first-floor door without stairs, or a Horcrux… If a customer has to worry about what’s behind the door when there is a fire in the pub, surely it must be more

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The Dotted Line: What’s behind the door?

I was tickled pink by this sign in the first floor lounge bar at the Zetland Hotel (top house) in Marske-by-Sea. My imagination went into overdrive! What do you think lurks behind the door marked ‘fire escape’? The best answer wins a tablet – to be clear it’s a clay

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The Dotted Line: Do you love your contracts?

It’s been Valentine’s Day this week. When I first carried out my survey of construction contract users in 2014 I was surprised that 30% of respondents said they loved their contracts because they help them do business. Do you? Read it here » If you’d like to receive The Dotted

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