Tag: Consumer Rights Act 2015

Money-Back Guarantee

This is the best contract I have ever received if at any time you are not happy with my services, we can walk away and I will not charge you. It said everything I needed to hear succinctly and clearly. Your contract needs to state the scope of your services,

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Consumer Contracts Require Transparent Terms

Clarity and legibility in contractual language is widely recognised as desirable in its own right but [the Consumer Rights Act] goes beyond promoting that objective as an end in itself … the transparency provisions in the Act have to be understood as demanding ‘transparency’ in the full sense. If your

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Baffled by T&C?

Which? (a lobbying organisation) has started a campaign to end baffling terms and conditions. They want to make it simple to know what you are signing up for. Since October 2015, the Consumer Rights Act has required terms to be fair, transparent and prominent. Transparent and prominent respectively mean: expressed

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Be Open

In researching terms and conditions, I came across a Report from the Office of Fair Trading (2011) on Consumer Contracts. The Report recommends that consumer contracts are written to be open, welcoming and fair. The same applies to B2B contracts. Be open The Report defines open contracts as ones where:

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