In his Forbes article (the Most Valuable Business Commodity: Trust), David Williams proposed that trust within an organisation existed when 9 behaviours or actions were evident. Six of these apply as much to a construction supply chain as to any member of that supply chain. The behaviours are signs of
In EQ in Contracts I asked whether any contracts refer to the need for a good standard of emotional intelligence (EQ) for the parties. Good EQ is critical to meet the demands of the construction industry. Elizabeth Kavanagh, head of research and innovation at Stride Treglown, emailed to say that
EQ is a measure of a person’s emotional intelligence. How many contracts make any reference to the need for a good standard of EQ? None? Interestingly some of the key skills for emotional intelligence in business, as mentioned in Dr Lynda Shaw’s book ‘Your Brain is Boss‘ are directly relevant
Dy Lynda Shaw in her book Your Brain is Boss says: So often we do not see or hear accurately what someone is trying to communicate, because we get the gist and fill in the gaps according to our own experience and perception so far. You may recognise some of
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