The Dotted Line: Does it bother you?

When you eat at a restaurant, are you bothered by the tasks involved or time taken, or are you simply interested in whether you are eating good food? If we wouldn’t tell a chef how to poach an egg (do their job), why do so many contracts focus on telling the supplier how to do their job rather than the outcomes ie what success looks like?

If you enter into a letter of intent, what is your key desired outcome?

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