Do you ever stop to think about the emotional impact your contract creates on the recipient? During the festive break, my mum died and I have been bombarded with decisions, contracts, legal jargon and paperwork to read and sign… all at a time when I am already an emotional wreck. It might have been boring process to them, but it was all new and scary to me.
Contracts are like love letters so this brief TED talk is about the power of letters which stir emotions:
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