Back in 2021, I worked in a team to simplify the terms and conditions for a global corporate. The principles agreed with the client include: using digits not words for numbers conversational tone ie ‘you’ as provider and ‘we’ as client must or will, instead of shall (due to its
Are you sitting comfortably? Let me tell you a story about a road scheme in Cheshire where I live. The A555 road scheme was finally completed about 3 years ago to provide a link between the A6 and Manchester Airport. Unfortunately, it regularly floods and the road is again shut to traffic. I joked
When it comes to contracts, quality standards can present some real difficulties. Recently, Gary from Luxembourg challenged whether the clause in my sample letter of intent asking a contractor to use reasonable skill and care was ‘good enough’. Do you define an input or output standard? Or do you leave it to
A decade ago we got a supplier in to replace the doors in our house. At one point, Darryl – over 2m tall, burly and holding my housekeys – insisted I write a cheque there and then as final payment. I was too scared to refuse, even though he had not completed
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